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I've got questions.
Commissioning jewellery is something you might do only once in your lifetime, so understandably you've probably got questions. Here are some answers to the most common ones.
What is the turnaround time on a piece?
It varies. As a general rule, it takes around 8 weeks to create a piece. If you are in need of something sooner, this may be possible but will incur an additional cost in order to be prioritised above other ongoing commissions. Please enquire about this via email
How much will it cost?
Ahhhh...the 'how long is a piece of string' question! The exact cost is calculated on my hourly rate of £32.50 multiplied by the hours necessary to create your piece. Stones and additional metal that may be needed are then added to this cost. There is a lot of work that goes into creating a new piece. If re-modelling, your jewellery will need to be deeply cleaned before having any stones carefully unset. Then it goes through the process of being melted down and drawn into either sheet or wire metal. All this must happen before any hand forging of your piece can begin. You will be given an exact quote towards the end of the design process based on the details that we will have extensively discussed. Please let me know as early as possible if you have a budget that we need to be mindful of. Being upfront gives me a much better understanding of what may be possible and what I can offer creative alternatives on.
What happens to my leftover metal and stones?
They will be returned to you when your piece is completed.
How much jewellery do I need to remodel into something new?
It depends entirely on what you have and what you want to make. All you need is a little bit of something! Additional metal and stones can be sourced and added in where there is not enough in the original pieces.
How and when do I make payment?
Payment in full is needed before any work can be undertaken on your piece. This is due to the daily fluctuations in metal and stone prices and to reserve your spot in the current cycle of commission work. Payment can be made by bank transfer, PayPal or in cash.
How do I know you won't go down the Cash Generator with my things and fleece me?
I won't. But to remove concerns, once I have received your jewellery either in person or via post, you'll receive a wee digital receipt to your email detailing what you have left in my possession with a photo of said items. This, alongside my lack of desire to pull a fast one should allay any such fears. I'd get a far better price on e-bay, anyway.
How can I get my pieces to you?
If you are local, you can drop them into me at the studio at a pre-arranged time.
For items up to £2500, I recommend Royal Mail Special Delivery. This is a next day, tracked, insured and signed for service that has always been very reliable for me
How will my new piece be delivered?
If you are local you can choose to pick up from the studio or I may be able to personally deliver to you within Dumfries and Galloway. Otherwise I will ship your piece using Royal Mail Special Delivery if you are within the UK. Outside of the UK, shipping will be made using the most reliable and appropriate logistics company.
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